Privacy Policy
Last Updated: July 15, 2026
Triple S Property (operating as Triple S Rental, "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By using our website (https://www.triplesrental.com.au/), portals, and services, you consent to the collection and use of your information as described in this policy.
1. Information We Collect
To provide professional property management and rental services to landlords and tenants, we may collect the following types of personal information:
- Contact Information: Your name, phone number, email address, and residential/postal address.
- Identity Verification Documents: Driver’s license, passport, visa details, Medicare card, or other identity documents (collected during tenancy applications).
- Financial & Employment Information: Bank account details, credit card info, payslips, employment history, and income statements.
- Property & Tenancy Records: Property ownership details, reference checks, rental history, maintenance requests, and emergency contact details.
- Technical Data: IP addresses, browser type, device information, and cookies when you browse our website.
2. How We Collect Your Information
We collect personal information directly from you when you:
- Submit a Tenancy Application or Maintenance Request through our website.
- Register for or log into our Landlord or Tenant Portals.
- Request a Rental Appraisal or contact us via online forms, email, or telephone.
- Interact with us through third-party platforms (e.g., realestate.com.au or Domain).
We may also collect information from third parties, such as national tenancy databases (e.g., TICA), credit reporting bureaus, your employers, and previous landlords/referees, with your consent.
3. How We Use Your Information
We use the collected information for purposes necessary to run our property management business, including:
- Processing and assessing tenancy applications.
- Managing tenancies, collecting rent, and processing payments.
- Coordinating property maintenance and repairs.
- Communicating with landlords regarding their property performance and appraisals.
- Complying with legal and regulatory obligations under Australian property laws.
- Improving our website functionality and customer experience.
4. Sharing and Disclosure of Information
We do not sell your personal information. We may disclose your information to trusted third parties solely for business purposes, including:
- Landlords: Sharing applicant details with the property owner for tenancy approval.
- Contractors & Tradespeople: Providing contact details to handle maintenance requests.
- Tenancy Databases: Checking or reporting to tenancy databases in accordance with legal limits.
- Service Providers: IT support, payment gateways, and software providers (e.g., property management portals).
- Law Enforcement: When required by law, court order, or government regulation.
5. Data Security and Retention
We take reasonable steps to secure your personal information against unauthorized access, loss, or misuse. This includes using encrypted secure servers (SSL/HTTPS), password-protected portals, and restricted access protocols. We retain your personal information only as long as necessary for business or legal purposes, after which it is securely destroyed or de-identified.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, track website traffic, and remember your portal login preferences. You can choose to disable cookies through your browser settings, though some features of our website may not function properly as a result.
7. Your Rights: Access and Correction
Under the Australian Privacy Act, you have the right to request access to the personal information we hold about you and request that it be corrected if it is inaccurate or out of date. To make a request, please contact our Privacy Officer using the details below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published on this page with a revised "Last Updated" date.
9. Contact Us
If you have any questions, concerns, or complaints about how we handle your privacy, please feel free to reach out to us:
Triple S Rental
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: (02) 8322 6838
Address: Shop 4/8 Burroway Road, Wentworth Point, NSW 2127
